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3D Printing Firm Shapeways Tells Customers It's Been Hacked

Posted by 3DPrint360 Staff on

In a note to customers today, 3d printing services firm Shapeways notified its customers that some of their personal information may be at risk after its systems may have been hacked.

"We are currently investigating an incident involving unauthorized access to our systems," the note to customers reads.  "The intruders may have accessed some user names, email addresses, and shipping addresses. They did not access any model files. Additionally, the intruders did not access full credit card information because we do not store such information on our systems. We have not observed any actual misuse of your user information."

Shapeways, which produces thousands of 3d printed goods every year on both the high and low end of the 3d printing spectrum, says they have notified authorities about the breach and they asked customers to notify them if there's any suspicious activity.

"As part of our investigation we are actively coordinating with law enforcement and reviewing and reinforcing our security procedures," the company wrote this morning.  "If you suspect that someone is attempting to gain access to your account or solicit your personal information, please contact us at service@shapeways.com."

shapeways

One of the real risks associated with a hack like this is that the intruders take seemingly non-important information like your Shapeway's password and use that to access more sensitive information.

"If you use your Shapeways password for any other site, we recommend resetting the password for those sites as well," the company wrote.  "We encourage you to use strong passwords and not to reuse your Shapeways password on other sites."

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