Unless otherwise stated, every product purchased with ThreeD Materials may be returned within 30 days. If an item is faulty, you may return or exchange it within 30 days of receipt. Following 30 days from receipt, returns will not be accepted.
Customers must request and receive an RMA before returning items by contacting support via e-mail or phone. When sending a product to us for exchange, the returned product must be received by ThreeD Materials before a replacement item is sent out. Should you need the the product sooner, you are welcome to purchase a replacement which will be shipped out immediately and you will be reimbursed for the full amount once the returned product reaches our warehouse.
Any product found to be broken because of non-normal use or neglect by the customer will not be deemed unacceptable for return
All return shipping costs are the responsibility of the customer.
Price Match Guarantee:
If you purchase a product from ThreeD Materials and find that product with another authorized retailer for a lower amount within 3 days of purchase from ThreeD Materials, we will issue you a credit for the full difference.
We stand by our pricing and products even after purchase.
If you have any questions, please contact firstname.lastname@example.org